The National Media Council (NMC) has announced the restructuring of the services it provides to its customers across the UAE, including individuals, media institutions, media-related companies, publishing and printing houses, distribution companies and cinemas, among others, in line with the issuance of Ministerial Decree No. 19 of 2017 for Media Services Fees.
The Ministerial decree stipulates that some services be merged together, while others undergo an update in order to enhance performance and speed of procedures. Moreover, a set of services were further developed at the NMC’s Customer Happiness Centres to achieve the highest rates of customer satisfaction, reflecting the UAE leadership’s aspirations to position the Emirates as one of the leading countries in the world by 2021.
In addition, the NMC announced the launch of a new e-Services Portal which enables individuals and institutions to complete their procedures and transactions from beginning to end digitally, in a simple and convenient way, without the need to visit Customer Happiness Centres, which also remain available for customers who prefer to obtain their services in person.
Customers can easily review the updated list of services and fees, and utilize the e-services portal on the NMC’s website effective 30 July 2017.